Privacy Policy
Your rights and our commitment to protecting your personal information.
1. Scope and commitment
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in Canada under the Personal Information Protection and Electronic Documents Act, PIPEDA. By using this website or our services, you consent to the practices described here.
2. What information we collect
We collect information when you register, book an appointment, subscribe to our newsletter, complete a survey, contact us, or submit any form. The information may include:
Identity and contact details, such as name, email, phone, and mailing address.
Account and transaction details, such as bookings, service preferences, and communications history.
Technical data, such as IP address, device and browser type, operating system, and pages viewed.
Marketing and communications preferences.
You may browse the site without identifying yourself, although some features require personal information.
3. How we collect information
Directly from you through forms, checkouts, surveys, and support interactions.
Automatically through cookies, pixels, and analytics tools.
From service providers that support bookings, payments, analytics, email delivery, and security.
4. Purposes for collection and use
We use personal information to:
Provide and improve our website, products, and services.
Process bookings, payments, and customer support requests.
Personalize content and measure site performance.
Send service updates, transactional emails, and with your consent, marketing communications.
Meet legal, regulatory, fraud prevention, and security obligations.
5. Email and marketing preferences
The email address you provide may be used for order updates, service notices, and occasional news or offers. You can unsubscribe at any time using the link in our emails or by contacting us. We will honor your choice promptly.
6. Cookies and tracking technologies
Cookies are small files placed on your device by your browser. We use:
Strictly necessary cookies for core site functions.
Performance and analytics cookies to understand traffic and improve usability.
Functional cookies to remember preferences.
You can adjust cookie settings in your browser, and you can opt out of certain analytics where available. Disabling cookies may affect site functionality. We may engage third-party providers to operate analytics and measurement on our behalf. These providers may not use the data for their own purposes.
7. Lawful basis and consent
We collect, use, and disclose personal information with your knowledge and consent, or as otherwise permitted or required by law. Consent may be express, for example a checked box, or implied, for example continued use of the website. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
8. Disclosure to third parties
We do not sell or trade your personal information. We may disclose information to:
Trusted service providers that process data under our instructions, subject to confidentiality and safeguards.
Law enforcement, regulators, or other parties when required by law, court order, or to protect rights, property, or safety.
Successors or acquirers in a business transaction, subject to continued protections.
We may share aggregated or de-identified information for analytics, marketing, or research.
9. International transfers
Some service providers may store or process information outside Canada, including the United States. We use contractual and organizational safeguards to ensure a comparable level of protection. Foreign laws may allow access by courts, law enforcement, or national security authorities.
10. Retention
We retain personal information only as long as necessary to fulfill the purposes described, to meet legal and accounting requirements, and to resolve disputes. When information is no longer required, we securely delete, anonymize, or archive it.
11. Security
We use administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encryption in transit where appropriate, secure storage, and staff training. No method of transmission or storage is fully secure. We cannot guarantee absolute security.
12. Your rights and choices
Subject to limited exceptions, you have the right to:
Request access to your personal information and obtain information about how it has been used and disclosed.
Request corrections if information is inaccurate or incomplete.
Withdraw consent for further processing where consent is the basis.
Ask questions about our privacy practices or challenge our compliance.
To exercise these rights, contact our Privacy Officer. We will verify your identity before responding.
13. Children’s privacy
Our services are not directed to children. We do not knowingly collect personal information from individuals under 13 years of age. If you believe a child has provided personal information, contact us so we can delete it.
14. Third-party links
Our website may link to third-party sites. Those sites have separate privacy policies. We are not responsible for their content or privacy practices. We encourage you to review those policies.
15. Do Not Track and similar signals
Your browser may offer Do Not Track or similar signals. Our site does not respond to these signals. You can manage tracking through cookie settings and available opt-outs.
16. Changes to this policy
We may update this Policy to reflect changes in practices, technology, or legal requirements. We will post the revised Policy with a new effective date. Your continued use of the site after changes means you accept the updated Policy.
17. Contact and complaints
Questions, requests, or complaints about this Policy or our privacy practices can be sent to our Privacy Officer at info@decluttergta.com. You may also contact the Office of the Privacy Commissioner of Canada for independent guidance or to file a complaint.
Privacy Policy Overview
Contact Us
Reach out for privacy policy inquiries and support.
